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Cancellation Policy

How subscription cancellation and account closure are handled.

SUITE-WIDE DRAFT · 7 OCTOBER 2026 · FOR LATER REVISION

Review draft for Ledzerly Accounting Solutions LLP, covering LedzerlyBooks, AuditFlow, ClientDesk and TaxPilot. Bracketed details and proposed commitments are awaiting confirmation. This is not an adopted service commitment.

Scope

Applies to subscriptions purchased directly from Ledzerly Accounting Solutions LLP, unless a signed agreement expressly provides otherwise. Effective date: [Confirm].

Request cancellation

The account owner or authorised administrator may email contact@ledzerly.com from the registered address. Include the organisation, product and subscription or invoice reference.

Effective date

Proposed term: cancellation takes effect at the end of the current paid period unless immediate closure is requested and agreed. Where automatic renewal applies, a request received before renewal stops the next renewal. Renewal conditions must be disclosed at purchase.

Refunds and services

Cancellation does not itself create a refund entitlement. Refunds follow the Return & Refund Policy and applicable law. Implementation, migration, training and custom development cancellation follows the accepted quotation or statement of work; completed work and committed costs are assessed against that agreement.

Data and confirmation

Export required records before access ends. The post-expiry export window and deletion arrangements are specified in the Backup & Data Protection Policy. Cancellation and personal-data deletion are separate requests. We will confirm the effective date through the registered contact details; contact support if confirmation is not received.

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