Review draft for Ledzerly Accounting Solutions LLP, covering LedzerlyBooks, AuditFlow, ClientDesk and TaxPilot. Bracketed details and proposed commitments are awaiting confirmation. This is not an adopted service commitment.
Scope
Coverage may differ by product and plan. Only confirmed arrangements in the service schedule form part of the commitment. Effective date: [Confirm].
Backup schedule
Covered products/systems: [Confirm]. Databases: [Confirm]. Documents/attachments: [Confirm]. Frequency: [Confirm]. Retention: [Confirm]. Hosting region: [Confirm]. Encryption/access: [Confirm]. Separation from primary systems: [Confirm]. Monitoring: [Confirm]. Restoration testing: [Confirm].
Recovery objectives
Recovery point objective: [Confirm maximum targeted age of recoverable data]. Recovery time objective: [Confirm targeted restoration period and trigger]. These are objectives unless the agreement expressly makes them guarantees.
Restoration
An authorised administrator can contact contact@ledzerly.com with the organisation, affected records, incident time and desired recovery point. Before a customer-requested restoration, available options, limitations, impact on later changes and charges will be explained. Individual-record recovery may not be supported by a larger database backup.
Limitations
Backups are not necessarily indefinite archives or separate copies of every record version. Restoration depends on backup availability, integrity and scope. Known exclusions must be disclosed in the service schedule.
Exports
Customers should export records required for statutory, contractual and operational retention. Supported formats and coverage: [Confirm]. Third-party records and attachments are included only where supported.
Closure and deletion
Post-expiry export window: [Confirm]. Active-system deletion period: [Confirm]. Backup expiry/deletion cycle: [Confirm]. Lawfully retained records, including legal holds, are restricted to the relevant purpose.
Backup deletion and incidents
Deleted information may remain in protected backups until expiry. If restored, applicable deletion instructions must be reapplied before ordinary use. Access follows confirmed controls. Compromise or loss follows the Security page incident process and applicable notification obligations.
Contact
Backup/export/restoration: contact@ledzerly.com. Personal-information requests: contact@ledzerly.com with the subject “Privacy request”.