Refund Policy

1. Contact us promptly with the account, invoice and reason for the request.
2. Approved refunds are returned through the original payment route where possible.
3. Third-party charges and completed professional services may be non-refundable.
4. This policy applies to Ledzerly website visitors, trial users, customers, authorised workspace users and service providers where relevant.
5. Ledzerly documents operational decisions, assigns responsibility and reviews controls as the products, threats and applicable requirements change.
6. Customers must provide accurate information, maintain appropriate internal approvals and ensure that their users have the authority to act on their behalf.
7. A concern or request should include the relevant account, dates, records and contact details so Ledzerly can investigate and respond proportionately.
8. Ledzerly may update this policy when its services, providers, security controls or legal obligations change, with the revised date shown on the page.
9. Nothing in this policy limits rights or remedies that cannot lawfully be excluded, and the final customer agreement may contain additional obligations.

Review notice: This original draft is product guidance, not a substitute for legal advice or a signed customer agreement. Ledzerly should confirm the final contracting entity, applicable law, dispute process, data retention schedule and regulatory obligations before publication.